Parker + Gibbs

terms and conditions.


These are the terms and conditions which apply to your purchase of design boxes, other goods (“goods”) from Parker & Gibbs Ltd website, (the “website”). 

The website and goods are provided by Parker & Gibbs Ltd (“we”, “us”, “our” “the Company”). When we refer to “you” and “your” we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the goods or the website please email us at [email protected]


Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or to our entire website, to users who have registered with us.


The use of our website is governed by our Privacy Policy & Cookies Policy, which are incorporated into these terms and conditions by this reference.

This website may contain links to other third party websites that are not owned or controlled by Parker & Gibbs Ltd. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party websites. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

By using this website, you expressly relieve Parker & Gibbs Ltd from any and all liability arising from your use of any third party website.


This part sets out some terms about information on the website, descriptions of goods and how you use the website.

By placing your order with us, you are implicitly accepting these terms and conditions and also agree to other separate notices and disclaimers that apply to your use of the website.

We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we believe that such an error has affected your purchase of goods we will try to let you know. As we take these steps to ensure accuracy we will not be liable to you for any accidental errors on the website.


Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

Goods supplied by Parker & Gibbs Ltd to customers remain the property of the Company, until paid for in full by the customer.


In order to register for use of this website and to purchase goods or services from this website you must be over 18 years of age and have a valid Paypal account and/or debit or credit card. In placing an order you warrant that all details provided by you are true and accurate, that you are the authorised user of the credit or debit card used to place the order and that sufficient funds are available to complete the order. We retain the right to refuse any order made by you.


Orders are subject to acceptance by the Company and to availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.

All of our prices are listed in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

We may from time to time offer promotional discount codes (these would be supplied directly from us), which may apply to any, or certain, specified items on the website. Such codes are governed by the terms and conditions explicitly set out against them and may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer, sale or discounts.


All our products are bespoke, curated in house and to order and as such production times can vary depending on the complexity of the product.

The turn-around-time on custom orders depends on the complexity of the design and whether we need to order special items in to complete your custom design. We will provide you with an estimate time.



UK Standard Delivery: FREE by Royal Mail Second Class Signed For (2-3 working days).

UK First Class Delivery: £3 by Royal Mail 1st Class Signed For (1-2 working days).

UK Expedited Delivery: £8 by Royal Mail Special Delivery Guaranteed 1pm (next working day, excludes Saturdays).

EUROPE: International Tracked (where available with Royal Mail) or International Signed / Tracked & Signed (5-7 working days). FREE International delivery when basket total is equal to or over £75 or £8 when total is below £75.

US & CANADA: International Tracked (5-10 working days). FREE International delivery when basket total is equal to or over £75 or £8 when total is below £75.

REST OF THE WORLD: International Tracked (where available with Royal Mail) or International Signed / Tracked & Signed (5-10 working days). FREE International delivery when basket total is equal to or over £100 or £8 when total is below £100.


We will deliver the goods ordered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that someone is there to sign for and take delivery of the goods.

We are not liable for damage incurred to goods in transit or for non-delivery. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Ownership of the goods and the risk of damage to the goods will pass to you upon delivery, provided we have received full payment of all sums due in respect of the goods, including delivery charges. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


All UK orders will be delivered using Royal Mail, or an alternative carrier in the event of industrial action. Someone will need to be present to sign for the goods so please bear this in mind when giving your delivery address (home or work). In the event that no-one is available to receive a Signed For item, a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot.


All deliveries to overseas addresses will be delivered using Royal Mail, or an alternative carrier in the event of industrial action.

Please note that delivery to some more remote locations may take slightly longer than quoted.

Parcels may need to be signed for in person so please ensure there will be someone at the delivery address to accept delivery (at home or work). If you are not present when your parcel is delivered, the delivery company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.


We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal.


As all products are bespoke/custom made, all purchases through the site are non-refundable, including any unused portions of design services and/or cancelled subscriptions. We do not provide price protection or refunds in the event of a price drop or promotional offering.

In an effort to offer you a wide selection of curated products, we work with a variety of independent vendors and consequently are not able to facilitate returns.

You have the right to cancel your purchase of design services for a full refund (less any applicable Paypal, bank or credit card charges or fees), within twenty four (24) hours of the time of purchase. If you wish to cancel your purchase, you must notify us of your decision to cancel at [email protected]. We will promptly thereafter notify you of your cancellation number.


In the rare and unlikely event that you receive a damaged or faulty item, we will also refund the return postage cost to you.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty.

Where possible, items will be replaced on request but only where such items are deemed faulty and depending on stock availability.


All goods sold by Parker & Gibbs Ltd meet statutory requirements. However, Parker & Gibbs Ltd cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.


Some items may appear slightly larger or smaller than their actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the goods will be exactly as shown.


Parker & Gibbs Ltd assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Parker & Gibbs Ltd expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.


All payments on the website are processed via a Stripe payment fulfilment service or PayPal. Parker & Gibbs Ltd assumes no liability whatsoever for the availability and functionality of this service. Parker & Gibbs Ltd assumes no liability for any financial loss caused by the use of the Stripe payment service. Stripe is certified by the Payment Card Industry Data Security Standards as a PCI Level 1 Service Provider.


All promotions and discounts apply to full-priced items only.

Offers cannot be used in conjunction with any other promotions or offers, including sale items.

Offers are available online with valid promo code only.

Offers cannot be used to purchase upgrade items, sale items or digital gift cards.

Parker & Gibbs Ltd reserves the right to withdraw any or all offers at any time.



If you would like to cancel your order, please contact us within 24 hours at [email protected] quoting your Order Confirmation number.

Please note, that once your item has been dispatched we are unable to recall it and will no longer be able cancel it; in this case please see our Returns Policy.


We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible and within 5 working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


The membership is only valid with Parker & Gibbs Ltd and is not redeemable at any of our online stockists or third party suppliers.

Memberships cannot be refunded, exchanged or redeemed for cash.

Membership discounts cannot be used in conjunction with other discount codes or promotions.


If you do not receive goods ordered by you within 28 days of the date on which you ordered them, unless as agreed otherwise at the time of your order, we shall have no liability to you unless you notify us by email of the problem within the following 5 working days.

If the goods we deliver are not what you ordered, are damaged/defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.

If you notify us of a problem under this condition, our obligation to you will be either:

  • To make good any shortage or non-delivery; or

  • To replace any goods that are damaged or defective; or

  • To refund to you the amount paid for the goods in question in whatever way we decide.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.


These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions, or as an authorised representation about the nature or quality of any goods offered for sale by us.

We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.


We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


We reserve the right to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Parker & Gibbs Ltd is the operator of

All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.

These materials are owned by Parker & Gibbs Ltd. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site. All rights are reserved, worldwide.

You are expressly prohibited from: reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website; and removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Parker & Gibbs Ltd, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Parker & Gibbs Ltd or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Parker & Gibbs Ltd.

​You agree that when accessing the Website you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling technology. We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.

    Your Cart
    Your cart is emptyReturn to Shop

    Become a Member

    Save up to 10% on Parker+Gibbs products